How many points do I earn?
You earn a point for every pound you spend. Occasionally we’ll offer extra points for special promotions.
How do you use my information?
Any information you provide remains strictly private, we will not share it with anyone. We simply use your email address to contact you regarding the scheme, and to inform you of any news and promotions happening in the shop.
How many points do I have?
You’ll receive a welcome email within 10 days of signing up to the scheme which will display your balance, after that you’ll get an email every week, detailing your balance along with details of what you can spend it on. You can also check your balance by clicking here, choosing points program and entering your card number. Alternatively you can just bring your card to the shop and we’ll be happy to check for you.
Will there be any changes to the scheme?
We reserve the right to change the scheme at any time, however we strive to ensure that this is minimal and in favour of our loyal customers.
I’ve not received any emails?
Check your spam! Emails are sent out automatically by our computer system, spam is circulated using similar systems, so some email providers may flag the emails as spam. Please mark the emails as not spam, and add firstname.lastname@example.org to your contacts. Still not receiving anything? Ask instore and we’ll double check we have the right email address on our system.
I lost my card!
Don’t panic we’ll have a record of your balance on our system, simply pop into the shop and we’ll fix you up with a new one.